Whitecastle Survey – White Castle is an American regional hamburger chain, which has locations across 13 states. It was founded in 1921. It has since been made famous for its square burgers called “sliders.” 

Customer satisfaction surveys are an integral part of marketing. They are designed for knowing the customers better to provide more efficient services. The White Castle restaurants have designed this survey to help measure customer satisfaction and hence betterment of service.

Whitecastle Survey

White castle, like all businesses, loves to receive feedback from its customers. Their opinions on the food, service, and atmosphere of the outlets are necessary. The participants of the survey only need to share their dining experience at the white castle.

There are a few benefits to filling the Whitecastle survey. One benefit is that the feedback provided by the customer, in turn, helps in making their experience better in the future. However, a more immediate benefit is the Validation code. This code allows the customer to get a prize printed on the receipt.

White Castle Survey Eligibility

To fill in the survey forms for White Castle, the customers should fulfil a few eligibility criteria as listed below:

  • Must be a resident of the United States.
  • Must be aged 18 years or older.
  • With one purchase, the person is eligible for only one survey.
  • There is a prize limit of one per person.
  • Customers are required to keep the receipt of their purchase to claim a prize.
  • No cash redemption alternative is available.

White Castle Guest Satisfaction Survey Requirements

If the customer fulfils all eligibility criteria for the survey, he/she will require a few things to complete the survey, such as:

  • A recent receipt of the restaurant, with the white castle survey code.
  • A basic understanding of English or Spanish.
  • A smartphone or a laptop or PC.
  • A stable internet connection to access the website.

How To Take Whitecastle Survey online

The customer can fill the survey form by following the steps mentioned below:

  • Go to the official website of White castle surveys
  • The customer can choose from the two available languages, English or Spanish.
  • The six digit code on the receipt is important. It should be entered in the required box.
  • After entering the code, the customer will be redirected to the questions.
  • The questions require answers on a rating of 1 to 5.
  • The participant should answer all questions on the food, service, hospitality etc., with honesty.
  • In the end, enter your email address to receive a submission notification.
  • On submitting the survey, the customer receives a redeemable white castle survey validation coupon code.

Questions Asked In White Castle Customer Feedback Survey

The main objective of the White castle survey is to find out the maximum amount of information from the customers. The whitecastle guest satisfaction survey focuses on questions that help them know information such as:

  • Friendliness and service of the White castle team.
  • The quality and taste of food served.
  • Service provided by the delivery.
  • Cleanliness and atmosphere of the restaurant.
  • Does the customer feel like he received his money’s worth at the restaurant?
  • Overall feeling and satisfaction of the customer with the outlet.

White Castle Survey Free Hamburgers Rewards

The customers receive a White castle survey validation code, after completing the survey. This survey validation code can be used to get a discount on the customers’ next visit to the white castle restaurant. This code is valid for a period of 3 weeks after issuance of the receipt.

The prize received from the validation code can also allow the customer to receive the prize printed on the receipt. The prize can be a free item or an additional discount percentage on the bill.

Limitations to the whitecastle/survey

The White castle survey has a few flaws such as, only citizens of the United States are eligible for it. It doesn’t require any money to fill the survey; however the customer will require a working internet connection.

White Castle Customer Service

While taking the WhiteCastle Survey customer may sometimes have any issues related to it. In that case you can directly contact them through Whitecastle customer service number which attached below.

White Castle Address: 555 Edgar Waldo Way

Columbus, Ohio 43215

Whitecastle Contact No: 1 (800) 843-2728

White Castle Social Profile Links






Whitecastle Nearby Locations

People Also Ask On Whitecastle Customer Survey

Does the customer need to provide his personal information to avail the prize or survey?

The good part of filling the White castle survey, is that the customer does not need to provide any personal information. She/he only requires the receipt to get the validation code instantly.

How many people can fill the survey from one receipt?

One receipt only allows one person to fill the survey.

How long is the receipt valid from the date of its generation?

The White castle receipt is valid for 7 days, and the offer expires 3 weeks after the receipt date.

What is the best prize that can be received from the validation code?

In addition to the discount offers, the customer can get 2 free sliders from the validation code. Sliders are the defining identity of the White Castle brand.

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